Welcome Access1Source Clients

Your Questions, Answered

• Who is PayNW and why is this partnership happening?

  PayNW is a trusted payroll, HR, and workforce management provider based in Seattle, WA, with clients and employees across the country. Like Access1Source, PayNW is a UKG Partner and known for delivering high-quality, personalized service. This partnership allows PayNW to further expand its reach nationwide while enabling Access1Source to increase support and enhance service offerings for its clients, bringing even more resources and solutions to meet your growing business needs.

  Learn more about why companies choose PayNW over other providers by clicking here.

• Will my current support team change?

  Your support team is growing! Mike, Jamie, and Marissa will continue supporting you, now with additional resources and support from PayNW. Mike and Jamie will transition to leadership roles within PayNW, and their direct support will be reassigned to a new dedicated PayNW representative. Rest assured, you'll still receive the same personalized service with extra expertise behind it.

• Is the NC office staying open?

  Yes, the NC office will remain open, with the added benefit of PayNW’s broader resources, support, and expanded services.

• What changes can I expect from this partnership?

  This partnership brings several key benefits for you, including access to:

  • more support: Access to PayNW’s larger support team, ensuring faster responses and enhanced service.
  • more service hours: PayNW offers support until 8pm Eastern, so you can get help when it's most convenient for you.
  • more features and offerings: PayNW brings a full range of HCM solutions, giving you even more options to support your business as it grows.

• Will there be any disruptions during this transition?

  No, we are dedicated to making this transition seamless for you. The Access1Source team will continue providing the support you are used to, while PayNW's additional resources will make your experience even better. There will be no disruption in service.

• What's next?

  Stay tuned for more details in the upcoming weeks, and feel free to call 828-345-1214 or contact us with any questions or concerns. We are here to ensure this transition is smooth and that you continue to receive top-notch support.