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Partner Versus Vendor

PayNW Provides True Partnership

Partners listen. Vendors talk. Partners have your best interest at heart. Vendors put their own agenda first. Partners stick around. Vendors can’t be found when you need them. Partners respond with a solution. Vendors sell. Our biggest point of difference is how we approach relationships – in the spirit of partnership not vendorship.

Here are a few proof points of our partnership approach: 

  • Your data is never held captive – you can export it anytime, as many times as you like  
  • We follow up with check-in calls to see what is working, what is not, and remove things (and the fee) for things you are not using, and maybe even suggest something you don’t have but would benefit from 
  • We look for basic problems, and if we catch something, we will call you! 
  • If your personnel changes, we look for ways to support you and the new personnel

Reach out to us at 866-729-6920 or at info@paynorthwest. We look forward to connecting with you.

For other client-focused information you may find useful, please visit our Resources section.

What PayNW Clients Have To Say...

 

"I wanted to let you know how much of a lifesaver [our CSR]  is and how happy we are to have him as our primary customer support person. The person responsible for payroll here left the company with short notice, and for the month of January it was just me and two others who, while maybe somewhat familiar with the process, were not regulars at processing payroll. [Our CSR] was available to walk us through payroll, to help us find the right reports, and to reset permissions for the new payroll processors.  He walked us through two payrolls, going step by step and explaining why we needed to go through the step and what it was doing.  He was very patient, and always made himself available for the extra attention we needed to get through these last couple of payrolls. I just wanted to let you know how much we appreciate him and his helpful, good-natured approach to customer support, and how much we value our relationship with him and, by extension, with PayNW."

- Vince Y, CFO
Multi-Physician Medical Practice