Frequently Asked Questions

FAQ

• How can I get pricing information?

  Call 1-866-729-6920 to speak to a system expert who can help you, Monday through Friday, 8:00 a.m. EST - 5:00 p.m. PST.

• What if I only need some features of the human capital management system but not all?

  The system can be configured to your needs. You only pay for the modules you plan to use (e.g., payroll, time & labor, human resources, and benefits management). You can add more capabilities over time as your business needs evolve.

• As a seasonal business, do I have to pay for employees when they are not working?

  You only pay for employees when they are actively employed. Our system is optimized for seasonal businesses.

• How long does implementation typically take once I sign a contract?

  Our typical implementation time is less than 90 days, more than 50% faster than the industry average.

• Will I have a consistent customer service representative who knows me and my business?

  Yes, you will have a single point of contact and accountability. Your customer service representative will be able to solve issues that come up faster and more thoroughly because they are very familiar with your business. The number of clients served by each representative is roughly one-third the volume of big box providers. That means more individual time and attention is available to you by PayNW.

• What level of responsiveness can you offer when I need technical support or customer service?

  We guarantee a response to your inquiry within 2 business hours.

• What is PayNW’s ownership structure?

  PayNW is a privately owned, technology-enablement company headquartered in Seattle, WA. That independence affords us the flexibility to serve clients at a level that publicly traded companies with pressure on quarterly returns find hard to do. Our leadership strengths and company culture mirror the entrepreneurial mindset and innovative spirit that define the Pacific Northwest. We serve clients with business operations in all 50 states.

• Why PayNW?

  Ease of Use: Because our technology is the best in the market, we are enabled to make your job managing workforce-related functions easier for you.

  Service Obsession: We are small, mighty and hungry to help, so will walk over hot coals to assure that you are treated with respect and a sense of urgency.

  Prudent Leadership: Our management team is seasoned and very conservative when it comes to financial matters. We have taken extreme measures to make sure that every tax return, every dollar and every calculation we touch is right. Every time.

  Expert Partners: Our “thing” is bringing subject matter and HCM system expertise together with your expertise in order to optimize solutions for your business. We believe that by partnering with you, we can help you succeed, look good and be a better employer.